Frequently Asked Questions
Over Runs & Under Runs
Over or under runs occur do to the fact that quantity of the products are determined by weight since its not possible to actually count the exact quantities in a mass production process. The industry standard on most products is 10%. For example if you order 500 magnets you could receive 450 or 550 magnets. Superior Promos does not guarantee the exact % but will try to minimize such occurrence. In most instances the over or under run does not exceed 5%. Your account will be billed or credited to the amount of over or under run.
SuperiorPromos.com utilizes the latest in SSL gateway security with up to 256 bit encryption on every page and full checkout process. Website is secured by industry leader GeoTrust, its active seal is present on the bottom of our website to insure that communication between your browser and sites web server is constantly secure.
All credit card transaction are processed by industry leading Authorize gateway and user profiles along with encrypted credit card information is stored on fully secured servers that comply with the Payment Card Industry (PCI) Date Security Standards. Superior Promos does not view or store full credit card information locally. We only see the same encrypted information our clients see. Security is one of our top priorities, we want our clients to have a safe and enjoyable shopping experience.
- American Express
- Discover Card
- Money Orders
- Bank Checks and Personal Checks.
If you are paying via one of these alternative methods please call customer service and place your order over the phone. Please note that there is a 5 day grace period for checks to clear.
SuperiorPromos.com strives for 100% customer satisfaction. Charges for all online orders are authorized when the orders are placed. It is the customers responsibility to be aware of all productions times. If you have questions regarding an in hand date, please contact customer service prior to placing your order at 1-888-577-6667.
We do not have any cancelation fees, your order maybe canceled any time before it goes to production and actually printed. However if the order is in pre-production and a screen has already been made then the customer is responsible for any screen fees. Screen fees or setup fees vary depending on the product ordered.
Minimum Quantities and Less than Minimum Orders
OEHHA Proposition 65 - California Residents
Proposition 65 requires that certain items be tested for over 775 chemicals or have a warning label attached to the item being sold. Since it is nearly impossible to test for all of the listed chemicals, the manufacturers are left with no choice but to label the items with this warning. Therefore, all drinkware that is not BPA-free and that is being shipped to California will have a warning sticker placed on the bottom of each item stating that there may be hazardous chemicals in the plastic/ceramic/glass. Some of our drinkware items will also incur a fee of $.15 per piece for this service. We will notify the customer before the order is put into production if this fee is charged. Please refer to our BPA-Free water bottles for items that are Prop 65 complaint. We apologize for any inconvenience this may cause our California customers