Some products are available at below minimum quantities. If you require a below minimum quantity order please contact a service specialist for assistance. Please note that below minimum quantities might require additional charges. Full details of all the charges will be provided by service specialist prior to your order. We will be happy to provide your company a full quote on any product of your interest. You can contact us at 1-888-5PROMOS (577-6667) or contact us.

Click here to view all rush service options.

Our goal is 100% customer satisfaction. We work hard to make your shopping experience easy and enjoyable. If there was a problem with your order due to direct fault of Superior Promos, we will resolve the issue promptly. A Return Merchandise Authorization must be obtained within 7 days of receipt. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. You can contact us at 1-888-5PROMOS (577-6667) or contact us.

A product proof is an actual sample of an item you want to print. Product proofs are not available for all items, please consult our service specialist for details. An additional charge will apply for an actual pre-production product proof. After you approve the sample the whole order will go into production. Production time will start 24 hours after final approval.

SuperiorPromos.com strives for 100% customer satisfaction.
Charges for all online orders are authorized when the orders are placed.
It is the customers responsibility to be aware of all productions times. If you have questions regarding an in hand date, please contact customer service prior to placing your order at 1-888-577-6667.

5% Cancellation fee on Credit Card or Echeck orders and 2.5% fee on physical Check orders will apply for the following:

• If the customer does not agree to pay for rush charges to meet the in hand date or if rush charges are not available.
• If the customer changes their mind due to personal preference.
• If the customer presents a lower advertised price by a competitor and does not let Superior Promos to price match.

Cancellations fee will not apply for the following:

• Item is out of stock
• If a wrong or an incomplete proof was provided.
• If a certain product option is unavailable but was advertised
• If the production time is not as advertised.

Please note if the order has reached full production then it cannot be stopped, only shipping method/location can be modified.

If an order must be cancelled while its in production an even higher cancellation fee may apply. This fee will depend on the product and the production stage the order is in.

Credit cards:

Visa

MasterCard

American Express

Discover Card

eCheck

Alternative Methods:

Money Orders

Bank Checks and Personal Checks.

If you are paying via one of these alternative methods please call customer service and place your order over the phone. Please note that there is a 5 day grace period for checks to clear.

In certain instances you may receive an overage or a shortage on your order.

Over or under runs occur do to the fact that quantity of the products are determined by weight since its not possible to actually count the exact quantities in a mass production process. The industry standard on most products is ± 10%. For example if you order 500 magnets you could receive 450 or 550 magnets. Superior Promos does not guarantee the exact % but will try to minimize such occurrence. In most instances the over or under run does not exceed 5%. Your account will be billed or credited to the amount of over or under run.

Click here to view details regarding shipping and delivery methods.

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

Click here to view artwork requirements and guidelines.

Click here to request a sample and view our samples policy.

OEHHA Proposition 65 - Notice to all residents of California:

Proposition 65 requires that certain items be tested for over 775 chemicals or have a warning label attached to the item being sold. Since it is nearly impossible to test for all of the listed chemicals, the manufacturers are left with no choice but to label the items with this warning. Therefore, all drinkware that is not BPA-free and that is being shipped to California will have a warning sticker placed on the bottom of each item stating that there may be hazardous chemicals in the plastic/ceramic/glass. Some of our drinkware items will also incur a fee of $.15 per piece for this service. We will notify the customer before the order is put into production if this fee is charged. Please refer to our BPA-Free water bottles for items that are Prop 65 complaint. We apologize for any inconvenience this may cause our California customers